Had a bad experience at Tim Hortons? Tell us what happened.
Tim Hortons sells itself as a Canadian institution — but customers across the country have stories that don’t match the advertising. Poor service. Dirty stores. Shrinking quality. Misleading promotions. Strange hiring practices. Corporate excuses.
This page is for customers who want their complaint on the record.
Use the box below to describe what happened, where it happened, when it happened, and whether you have photos, receipts, emails, video, or other evidence. We review submissions carefully and may follow up before publishing or investigating a story.